Shared Services & Outsourcing Week 2020

When15 - 18 June 2020
Event Type Consumer
Entry Fee 2999
2020 is a pivotal year for change in shared services!

Regardless of what stage of maturity businesses are currently at with their shared services, front runners around the globe are looking at how they can move their business services up the value chain.

Every organisation in the region is undergoing some level of transformation to their back office functions and whilst shared service professionals are ready to embrace a data-driven, value led partnership model, everyone is starting from a different place with a different set of constraints.

So the question is, where do you go from here?

From building workforce capabilities, re-evaluating your outsourcing partnerships as well as taking the next step in your automation journey, the 23rd Australasian Shared Services & Outsourcing Week will delve deeper into every stage of maturity to provide you with a roadmap and toolkit to take you forward into a new era of customer centric, intelligent enterprise services.

50+ Expert Speakers
25+ Case Studies
10+ Streams from leading brands such as Tesco, NAB, IKEA, LinkedIn, Qantas and Vodafone sharing their work and insights
6 Workshops and Site Tours
#1 World’s Leading SS&O Event!


  • Breaking Your Shared Service and How to Put it Back Together- A Journey in Transformation
  • Transitioning Away from Outsourcing to an Automated Workforce
  • Reassessing and Restructuring Your Shared Services Model- Lessons Learnt
  • Launching new SSC Departments and How to Mesh them into your Current Strategy
  • Becoming a Digital GBS- How to Transition from Paper to Future